Why does the screen show « incorrect password » or « account locked » right after I enter my details? That message usually means the login details do not match the stored record, or too many wrong tries have frozen the account.
Account access blocked after failed sign-in attempts
The player types the password and gets an error, or the screen freezes the account after several wrong tries in a row.
- A mistyped password, often caused by a phone keyboard adding a capital letter or a space
- An email address entered with a different spelling from the one used at sign-up
- Too many failed attempts, which locks the account as a safety measure
- A browser autofill field filling in an old password
- An account that was closed or restricted earlier and is no longer active
- Type the password by hand instead of letting the browser fill it in.
- Switch off the caps lock and check the keyboard language on the phone.
- Enter the email address in exactly the same form as at registration, with no extra spaces.
- Try the correct password once, then stop; repeated guesses extend the lock.
- Clear the saved passwords in the browser settings so old entries do not appear.
- Open the login page in a private browser window to rule out stored data.
- Use the password recovery option on the aviatrix game login screen if the password is forgotten.
- Wait for the lock period to pass after too many failed attempts before trying again.
- Write the correct details down in one place so the same mistake is not repeated.
Contact support when the lock does not lift after the waiting period or the recovery email never arrives.
Identity checks stuck or documents turned down
Players submit their documents and then see the verification status unchanged, or a rejection notice with no clear reason; the site matters here, and aviatrix-game.eu/ handles these checks through its own review process.
- Photos that are blurred, cropped or showing glare on the printed details
- A document that has expired or is close to its expiry date
- Details on the document that differ from the account name or address
- A file format or size the upload form does not accept
- More than one account on the same person, which pauses the review
- Photograph the document on a flat, well-lit surface with no shadow across the text.
- Capture all four corners of the document inside the frame.
- Check that the name and address match the account details letter for letter.
- Upload the file in the format the form asks for and keep the size within the stated range.
- Send each document once; duplicate uploads can push the review back.
- Allow the review to run its course before uploading anything new.
- Keep the same document type for both sides of a card or ID if two images are needed.
- If a rejection notice names a specific problem, fix only that problem and resend.
- Store the approved copies so future checks are quicker.
Contact support when a rejection gives no reason or the same document is refused twice without explanation.
Games and pages that fail to load on a phone
The page opens but the aviatrix crash round never appears, the screen stays blank, or taps do nothing until the browser reloads.
- A weak mobile connection that drops during the round
- An outdated phone browser that cannot run the game scripts
- Cached data from an earlier visit blocking the current page
- Several tabs or background apps using the phone’s memory
- An ad blocker or privacy extension cutting off part of the page
- Switch between Wi-Fi and mobile data to see which connection is stable.
- Close other tabs and background apps before opening the game.
- Clear the browser cache and cookies for the site.
- Update the phone browser to its latest version.
- Turn off ad blockers and privacy extensions for this page only.
- Reload the page and wait for the round to draw fully before tapping.
- Open the site in a different browser on the same phone to compare.
- Keep the phone screen on and avoid switching apps during a round.
- Free up storage space on the phone so the browser can cache files.
Contact support when the aviatrix crash game fails in every browser and on both connections.
Withdrawals still pending after the request
The player requests a payout and the status stays pending, with no change in the balance.
- Identity verification not yet finished or still under review
- A payment detail that does not match the account holder’s name
- An earlier bonus whose conditions have not been met
- Several withdrawal requests made in a short period
- A payout method that needs extra confirmation from the provider
- Check the account status for any unfinished verification step.
- Make sure the payout method belongs to the same person as the account.
- Review the bonus conditions attached to the balance used for play.
- Leave one request open instead of sending several in a row.
- Confirm any message the payment provider sends to the player.
- Keep the account balance untouched while the request is processed.
- Note the request status and the reason shown, if any.
- Wait for the stated review to finish before sending a new request.
- Save a screenshot of the pending status for reference.
Contact support when the status stays pending well beyond the stated review period or the request disappears from the list.
Quick Reference
The table below groups each problem with its usual cause and the first thing a player should check.
| Problem | Usual cause | First check |
|---|---|---|
| Login fails or account locked | Wrong password or too many failed tries | Typed details and caps lock |
| Identity check stuck | Unclear document images or mismatched details | Document quality and name match |
| Game will not load on a phone | Weak connection or old browser data | Connection and browser version |
| Withdrawal pending | Verification or bonus conditions unfinished | Account status and payout name |
| Repeated errors after fixes | Several problems overlapping at once | One change at a time, then retest |
Start with the simplest check in each row, because most issues come from a single small mistake. A login problem is rarely caused by the account itself; a mistyped detail is far more common. Document reviews slow down when images are unclear, so clear photos save time on both sides. Mobile load failures usually trace back to the connection or to stored browser data. Pending withdrawals most often wait on an unfinished step rather than on the payout itself. Changing one thing at a time keeps the cause visible.
Keep one written record of the login details, the verified document copies and the payout method in the same place, and most of these problems never start.